Letter of commitment for after-sales service

We always adhere to the purpose of "honesty, customer first", in product quality adhere to the "uncompromising quality standards" strict control, and strive for customer quality products: in the process of customer service adhere to the principle of "do not let customers suffer losses". The measures taken by our company regarding the "three guarantees" are as follows:

1. The company has established the "three guarantees" and the handling system of customer opinions. The product service personnel of the company shall implement the "three guarantees" in strict accordance with the post responsibilities and work standards stipulated by the "three guarantees" management. The company has specially set up a return and exchange department. Any improper storage, improper transportation and other reasons belonging to customers that need to be returned or changed shall be solved by the return personnel in a timely manner.

2. After-sales service measures:

1) in order to provide customers with more convenient services, the company has set up a after-sales service telephone (0516-85526888) to answer all kinds of questions raised by customers and ensure that customers can correctly understand our products. The telephone consultation content includes the quality question, the product price, returns and exchanges the goods question and so on, has designed with my company product related aspect. For each customer's telephone, the company staff have patience and meticulous answer. As a window of the company, hotline serves customers more comprehensively, shortens the distance between customers and the company, and plays a positive role in promoting the company to establish a good market image.

2) touring visit: the company's after-sales service personnel often travel among customers to solve the problems in the use of customers at any time and try their best to satisfy customers.

3) customer feedback: in order to make the company's after-sales service more complete, and at the same time in order to be able to more fully understand customer opinions and Suggestions for the products of the company, the company staff to visit regularly customers, the customer feedback forms, in the process of visiting around product quality, usage, delivery time, situation, service response speed of the contract, extensively solicit the opinions and Suggestions of customers, so that the company according to the requirements of customers to the company's products and services to make improvements in time, to meet the various needs of customers.